General faqs

Are you accepting new patients?

We warmly welcome new patients!

What are your office hours?

Glen All: We're open Monday 7:30am-5:30pm, Tuesday-Thursday 8:00am-5:00pm, Friday-Sunday closed

Louisa: We're open Tuesday-Friday 7:30am-5:00pm, Saturday-Monday closed

Where are you located / is there parking?

Glen All: 10863 W Broad St, Glen Allen, VA 23060, parking is available

Louisa: 208 Elm Avenue, Louisa, VA 23093, parking is available

Do you offer same-day or emergency appointments?

Yes, we do offer same-day emergency dental appointments. At John J. Andre, DDS & Associates, our dentists and team are here to help when you need us most.

How do I book my first appointment?

To schedule your first dental appointment at John J. Andre, DDS & Associates, simply call either of our office locations:
Glen Allen Office: (804) 636-3484
Louisa Office: (540) 551-7167

What insurance plans do you accept?

Our practice is in-network with the following dental insurance providers: ‎ Anthem GEHA Humana Medicaid (for patients age 21 and younger) MetLife United Concordia United Healthcare

Do you accept patients without insurance?

Since insurance acceptance and coverage may vary, your best bet would be to speak with one of our specialists!

Do you offer payment plans or financing?

Third-party financing is available through CareCredit and iCare.

Do you see children / are you a family practice?

Yes, John J. Andre, DDS & Associates provides comprehensive dental care for children and operates as a full family dental practice. We offer specialized pediatric dentistry to help keep your child’s smile healthy and beautiful, including preventive cleanings, exams, sealants, and cavity monitoring.

Do you treat patients with dental anxiety, and what sedation options are there?

John J. Andre, DDS & Associates understands that dental anxiety is a common concern for many patients.

What should I expect at my first visit?

During your first dental appointment at John J. Andre, DDS & Associates, you can expect a thorough and personalized experience designed to help you achieve a healthy smile. The visit includes four main steps:
Preparation – You will complete or review new patient forms and your health history. The team will discuss your oral health concerns and smile goals to better understand your needs.
Diagnostics – The dentist will take x-rays and perform a visual examination to assess your smile. They will screen for common oral health issues such as tooth decay, gum disease, teeth grinding (bruxism), TMJ disorders, and oral cancer. They will also check the condition of any past dental work.
Cleaning – A dental professional will thoroughly clean your teeth and gums, typically recommended twice a year. They will provide advice on improving your at-home oral hygiene routine and answer any questions you have about dental care products or your dental health.
Consultation – You will have a one-on-one discussion with the dentist about any concerns or findings from your appointment. Together, you will review recommended treatments and develop a personalized plan to enhance your smile.

What safety and sterilisation protocols do you follow?

John J. Andre, DDS & Associates is committed to providing a safe and clean environment for all patients.

What dental services do you offer?

John J. Andre, DDS & Associates offers a comprehensive range of dental services for patients of all ages at their Glen Allen and Louisa, Virginia locations. Their services include:

• General & Family Dentistry
• Children’s Dentistry
• Dental Cleanings & Exams
• Dental Hygiene
• iTero® Digital Impressions
• Sleep Apnea Treatment
• Soft Tissue Dental Laser
• TMJ Treatment
• Wisdom Tooth Extractions
• Restorative Dentistry
• Dental Crowns
• Dental Bridges
• Dental Implants & Implant-Supported Restorations
• Removable Prosthetics
• Root Canal Therapy
• Cosmetic Dentistry
• Orthodontics
• Emergency Dentistry (available 24/7)

Are your dentists specialists, and in what?

At John J. Andre, DDS & Associates, the dental team includes experienced dentists such as Dr. John J. Andre, Dr. Chen, Dr. Hall, and Dr. Muncy, who provide a wide range of dental services.

How long has the practice served the area?

John J. Andre, DDS & Associates has been serving the Glen Allen and Louisa, Virginia area for over 40 years. They have been providing comprehensive dental care to patients of all ages since 1986, combining extensive experience with the latest dental technologies to offer high-quality, personalized care.

Emergency & Sedation FAQs

What should I do for a dental emergency after hours?

Here’s what to do for after-hours dental emergencies:
Call the nearest office immediately for guidance and emergency care instructions.
Follow any first aid advice provided by our team to control pain or bleeding.
Keep the affected area clean and avoid further injury.
If a tooth is knocked out, keep it moist by soaking it in milk or saliva and bring it with you.

Do you offer same-day emergency appointments?

Yes, at John J. Andre, DDS & Associates, Drs. Andre and Chen often provide same-day emergency dental appointments to address urgent dental issues. If you experience a dental emergency, you should contact the office closest to you right away for prompt care.

Is sedation dentistry safe?

Yes, sedation dentistry is safe for patients with dental anxiety when administered by experienced professionals.

FAQ

Many people have questions about dentistry. Drs. Andre and Chen have provided this page of answers to frequently asked questions to help you better understand your oral health and dental treatments. If you have further questions, please feel free to contact our dental offices in Glen Allen and Louisa, Virginia, to speak with a member of our team.

What is dentistry?

Dentistry is a branch of medicine that involves the prevention, diagnosis, and treatment of disease and disorders involving your oral structures, including the teeth, jaws, mouth, and gums. Research has shown that your oral health has a lasting impact on your overall health and wellbeing.

What does a dentist do?

A dentist’s job is to prevent, diagnose, and treat oral health problems. In order to become a dentist, one must undergo 8 years of schooling and receive a doctorate in the dental field – either a Doctor of Dental Surgery (DDS) degree or a Doctor of Dental Medicine (DMD) degree. If a dentist becomes a specialist, additional training is required. Dental specialties include:

• Endodontics
• Oral and Maxillofacial Radiology, Pathology, and Surgery
• Orthodontics and Dentofacial Orthopedics
• Pediatrics
• Periodontics
• Prosthodontics

Why is it important for me to visit the dentist?

Regular appointments with the dentist improve the health of your smile and your overall body. Visit the dents help you to:

• Prevent tooth decay
• Prevent periodontal disease
• Prevent bad breath
• Achieve a more beautiful, confident smile
• Maintain a beautiful smile by preventing stains and discolorations
• Straighten your teeth to for improved function and appearance

How should I care for my teeth between dental checkups?

Practice good oral hygiene. This include:

• Brush your teeth at least 3 times a day, or after each meal.
• Floss daily.
• Use toothpaste containing fluoride. You may also want to use a fluoride rinse for additional protection against cavities. Our dentists can recommend appropriate rinses and toothpastes.
• Limit your intake of sugary.
• Avoid the use of tobacco.
• Brush your tongue to remove food particles, eliminate plaque, and keep your breath smelling nice.

When should my child start visiting the dentist?

Children should visit the dentist for the first time when their baby teeth start to come in, or by the age of one. This initial visit will allow our team to gently inspect the new teeth and introduce your child to the dentist’s office. We will make sure that your child feels comfortable and safe during this visit, and will help you schedule regular follow-up appointments at six-month intervals.

How often should I visit the dentist?

Patients of all ages should visit the dentist every 6 months for a routine dental cleaning and exam. There may be circumstances that require more frequent visits, such as gum disease or an increased risk of tooth decay. If this is the case, our team will work with you to determine an effective schedule your handling your oral health needs and protecting your smile.

What is a cavity?

Cavities are a form of tooth decay. They form with plaque (a sticky, bacteria-filled substances) accumulates on the outside enamel of your tooth and creates a small hole within its structure. Cavities begin as relative minor problems, but can develop into more serious health concerns if left untreated. To avoid cavities, brush your teeth thoroughly at least 3 times each day and floss at least once.

What is a filling?

When you have a cavity, our dentists can provide a dental filling to restore the tooth. Fillings are a conservative treatment method to help you improve and maintain your remaining tooth structure. There are several materials available for fillings, including amalgam (metal) or composite (tooth-colored) resin and ceramic.

How often should I brush my teeth?

We recommend that you brush your teeth and gums three times each day to remove dangerous bacteria and plaque from your mouth, and prevent cavities, gum disease, and other common dental problems. We recommend using a toothbrush with soft bristles and a fluoridated toothpaste. Also remember to brush your tongue.

When should I change my toothbrush?

If you are using your toothbrush for the recommended amount of time each day, you should replace it every 3 months for the best results. If you use an electric toothbrush, follow the instructions included with your appliance. If you have gum disease, we strongly encourage you to change your toothbrush every 4-6 weeks to prevent any further spread of the bacteria.

We also recommend that you rinse the bristles of your toothbrush under hot water each day to kill germs and keep your toothbrush clean. If you have been sick, replace your toothbrush and quickly as possible.

What is gum disease?

Gum (periodontal) disease is a common health problem caused by the gradual build-up of dangerous bacteria and plaque. The use of tobacco, certain medications, teeth grinding, and genetics can also play a role in increasing your risk of gum disease. Gum disease has two stages – gingivitis and periodontitis. Gingivitis is fairly mild, and can often be treated with deep dental cleanings and a diligent oral hygiene routine. Periodontitis is a more advanced stage of the disease, and is essentially permanent. It requires regular maintenance to prevent bone and tooth loss over time.

Common signs of gum disease include:

• Easy bleeding of the gums
• Unusually red or swollen gums
• Excessive bad breath that isn’t alleviated with oral hygiene routines
• Teeth that feel loose
• Teeth that appear longer than usual
• Increased tooth sensitivity

If you believe you have gum disease, please speak with one of our dentists. We will examine your teeth and gums, and create a treatment plan to meet your needs.

Do I still need to visit the dentist if I’m wearing braces?

Yes! When you are wearing braces or undergoing other orthodontic correction, it’s even more important that you receive regular professional maintenance. Bacteria can develop more easily in these instances because food particles tend to accumulate in areas that are difficult for your toothbrush to reach and adequacy clean.

How can I schedule an appointment with your team?

Just call our Glen Allen or Louisa, Virginia, practices today. Our front desk teams will be happy to help you schedule an appointment with our dentists at a time convenient to you. If you are new to our practice, we will also provide you with the information you need prior to your visit with Drs. Andre and Chen.